• Please contact our customer service team to start a return. You can contact customer service by calling (866) 806-2953 or emailing us at support@rigidaxle.com.

• The restocking fee is an industry standard. Rigid Axle does not profit off restocking fees as these fees go back to the original manufacturers to restock products, repackage them, warehousing fees, packaging material, equipment fees, etc. All brands charge us this restocking fee in order to return parts back to them.

• How much of a restocking fee the manufacturer charges depends on when the item left their warehouse, and the overall condition of the item when it is returned back to them. If an item returns within their return window and it comes back in perfect condition, they charge the industry standard of 20%. If the item is missing pieces, dirty, needs to be repackaged or resealed, or shows signs of use, they have the ability to charge anywhere from 50%-100%. Please make sure your item is returned in perfect, re-sellable condition so the restocking fee is not excessive. Below is a break down of how much your restocking fee will be:

20% - Parts are returned within 14 days of receiving an RMA and the product is unused, unopened, clean, and have no signs of use or wear.

30% - Parts are returned 15-30 days after receiving an RMA and the product is unused, unopened, clean, and have no signs of use or wear.

40% - Parts are returned 31-45 days after receiving an RMA and the product is unused, unopened, clean, and have no signs of use or wear.

50% to 100% (Manufacturers discretion) - Parts aren't returned until after 46 days of receiving an RMA. This restocking fee amount also applies to any parts that show signs of use, wear, or installation, original packaging is opened or dirty, or items are incomplete or missing. Any item that can not be resold as new will not be accepted and will not be credited back to you.

• Once we receive your return, please allow 48-72 hours for our team to inspect and process your return. You will then be refunded through your original method of payment. If your original method of payment was through a credit or debit card, please note that it will take 3-4 business days after we refund your money, for the card issuer to post that money to your account.

If you have not received your refund after 10 business days, please contact our support team via phone or email, and they will assist you further.

If you ordered the wrong parts, there is no need to worry! You will need to contact our team via phone or email. A member our team will help you start an exchange for the correct parts.

• We can only accept a return or exchange if the original shipment is complete, unused, and in unopened original packaging. Please see how exchanges work below.

Just like our return policy, we can only accept exchanges if the original shipment is complete, unused, and in unopened original packaging.

You will need to contact our team, via phone or email so we can start an exchange for you. You will be responsible for shipping both ways, and if applicable, additional product costs. Shipping charges for the new package will be invoiced to you. Once we receive confirmation that the shipping charges have been paid and we receive your return, your new package will be immediately shipped out.

If you are needing parts right away, no worries! We will invoice you for your new parts and shipping. Once we receive your return, we will refund you through your original method of payment.

If you have received part of your order, no need to panic! It may mean the rest of your order is still on its way. Make sure you have looked at, and tracked, all tracking numbers emailed and attached to your order. We have warehouses all over the country and in order to get our products to our customers as quickly as we can, we may have to ship out multiple packages.

*Please note that a lot of our kits ship in multiple packages!

If your entire order has arrived and you are missing a part, you will need to contact our team via phone or email so they may further assist you.